City of Neptune Beach
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Welcome to the Citizen Request Portal

The Citizen Request Portal enables individuals to communicate with the City in order to report issues, ask questions, or voice concerns regarding streets or signs, code violations, utility billing and service or any other general complaint. A member of our City staff will review your submission and respond to you as quickly as possible by email or telephone per your preference.

In order to track the status of your request(s), click the “View My Requests” button to create an account or to log into your existing account.

If you prefer to submit a request anonymously, simply click the "Submit New Request” button below.

Existing Users
Login to submit a request or select “View my Requests” to see past requests.

New Users
If you do not have an account on this site and would like to track your request(s), please click New User below to submit your request.

Forgot Your Password?
Use the 'Forgot Your Password' link to enter your email address and receive password assistance.


City of Neptune Beach Official Website
116 First Street Neptune Beach, FL 32266     -     Phone 904-270-2400     -     Fax 904-270-2417

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